Entrepreneurship/customer service/ARR (annual recurring revenue) — those three things are pretty tightly entwined. And so, a story. Recently I took my co-founder for a late lunch to the local sushi joint. It is never crowded, and this day was no different. I don’t know much about restaurant economics, but one would think you need customers occasionally, unless you are laundering money or selling California rolls out the back door. It was 2:30 p.m., and we were the only customers inside or out, and the restaurant waitstaff was having a late lunch at a table inside. My office has been on...