Good morning, Auditor-General Karen Hogan is launching a fresh review after concerns that complaints about Canada Revenue Agency’s call centres have climbed well above prepandemic levels, despite major spending and staffing increases. The move comes after Conservative MP Adam Chambers wrote to Hogan last month asking for her to review the situation, given that the auditor’s office was critical of call-centre performance in a 2017 report. That report called on the CRA to better manage waiting times and improve the accuracy of answers provided to the public. Federal Taxpayers’ Ombudsperson François Boileau released a report last week showing complaints to...
Monitoring Antisemitism Intel
